Standard Tracked Delivery - Deliveries within the UK usually arrive within 2-3 days of dispatch. (Note that you must allow for the production of personalised items. The dispatch time is clearly marked on each product page as it can vary per product.)
Express Tracked Delivery - Deliveries within the UK usually arrive within 1-2 days of dispatch. (Note that you must allow for the production of some items. The dispatch time is clearly marked on each product page as it can vary per product.)
Rest of World
Deliveries outside of Europe usually arrive within 10-14 days of dispatch. (Note dispatch times on each product page as these can vary per product)
Changed your mind?
If your item is personalised or Perishable: Unfortunately we are unable to accept returns or cancellations for these items. This includes anything that’s made to your specific requirements, is personalised or otherwise can't be resold due to a bespoke element, Perishable products (like food or flowers), or Personal items sold with a hygiene seal (like cosmetics or underwear) where the seal is broken. To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering.
If your item is NOT personalised: If already received, repackage the item up and send it back to us at the stated returns address within 30 days of receiving the item and let us know that you want to cancel your order and return the product (we recommend you use a signed-for delivery service with proof of postage as we cannot take responsibility for items lost in the post). Please note that you will have to bear the direct cost of returning the product. Once we receive the item we will process the refund directly to your original payment method, provided that the item arrives with us undamaged and in a resalable condition. Please don’t destroy or throw away any product, even if it’s faulty, before you’ve spoken to the us and agreed that doing so won't affect any refund you may be entitled to.
It is important to note, we cannot accept returns back for items where packaging has been lost or damaged, as this would constitute it not being 'resalable'.
What if it's faulty or damaged?
We always try to ensure that our products are sent out in perfect condition. However sometimes due to situations beyond our control for example damage in post, your item may arrive in an unsatisfactory state. In the unlikely event that you receive a faulty or damaged item or your item is wrong please contact us at email@example.com as soon as possible. We will then look into the problem and get back to you with a response within 1 business day (Mon-Sat). We will cover the cost of any return postage in cases like this. To help us to respond quickly, please try to include as much information as possible:
Problem with fault
Photo of the fault*
*If a photo is not included we may ask you to provide photographic evidence before processing your claim.
What if my item doesn't arrive?
For 'non receipt' claims - we must be notified within 14 days of your order dispatching. You will be notified via email, and also see within your account when your order is shipped. This is usually within 24 hours, or up to 3-4 days after ordering for some personalised items. Claims after this time may not be accepted.
Our Returns Address is:
Unit 5, Fusion Business Park
East Riding of Yorkshire