Non Personalised Items

United Kingdom

Standard Tracked Delivery  - Deliveries within the UK usually arrive within 2-3 days of dispatch.   (Inc. NI, IoM, Jersey, Guernsey)

DPD Next Day Delivery  - Deliveries within Mainland UK arrive on the next Business Day.  (Delivers Mon-Fri)

DPD Saturday Delivery  - Deliveries within Mainland UK arrive on the following Saturday.

Republic of Ireland

Deliveries to the Republic of Ireland usually arrive within 2-3 Days. 

For orders UNDER £150, you will be charged your country's VAT rate at the checkout.  You will not have to pay any fee on receipt of your order. 

For orders OVER £150, VAT will be removed from your order, and this will need to be paid on receipt of your order to DPD.

Note: We are unable to dispatch personalised items internationally at this time.

Europe Zone 1

Covering AT, BE, DK, FR, DE, IT, LU, NL, SK, & ES

Deliveries outside of Europe usually arrive within 3-6 days of dispatch. 

For orders UNDER £150, you will be charged your country's VAT rate at the checkout.  You will not have to pay any fee on receipt of your order. 

For orders OVER £150, VAT will be removed from your order, and this will need to be paid on receipt of your order to DPD.

Note: We are unable to dispatch personalised items internationally at this time.

Rest of World

Deliveries outside of Europe usually arrive within 10-14 days of dispatch.  (Note dispatch times on each product page as these can vary per product)

Note: We are unable to dispatch personalised items internationally at this time.

Personalised Items

United Kingdom

Standard Tracked Delivery  - Deliveries within the UK usually arrive within 2-3 days of dispatch.   (Inc. NI, IoM, Jersey, Guernsey)

Express Tracked Delivery  - Deliveries within the UK usually arrive within 2-3 days of dispatch.   (Inc. NI, IoM, Jersey, Guernsey)

Orders that contain a mixture of Personalised and Non-Personalised items will be charged at the 'Personalised' rates.

Changed your mind? 

If your item is personalised or Perishable: Unfortunately we are unable to accept returns or cancellations for these items.  This includes anything that’s made to your specific requirements, is personalised or otherwise can't be resold due to a bespoke element, Perishable products (like food or flowers), or Personal items sold with a hygiene seal (like cosmetics or underwear) where the seal is broken. To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering.

If your item is NOT personalised: If already received, repackage the item up and send it back to us at the stated returns address within 60 days of receiving the item and let us know that you want to cancel your order and return the product (we recommend you use a signed-for delivery service with proof of postage as we cannot take responsibility for items lost in the post). Please note that you will have to bear the direct cost of returning the product. Once we receive the item we will process the refund directly to your original payment method, provided that the item arrives with us undamaged and in a resalable condition. Please don’t destroy or throw away any product, even if it’s faulty, before you’ve spoken to the us and agreed that doing so won't affect any refund you may be entitled to. 

It is important to note, we cannot accept returns back for items where packaging has been lost or damaged, as this would constitute it not being 'resalable'.

What if it's faulty or damaged?

We always try to ensure that our products are sent out in perfect condition. However sometimes due to situations beyond our control for example damage in post, your item may arrive in an unsatisfactory state. In the unlikely event that you receive a faulty or damaged item or your item is wrong please connect with 'Beep Bot' (Chat Box in bottom left of Screen) as soon as possible. Our Beep Bot is programmed with the collective knowledge of our team and can guide you on how to make a return to us, as well as how to generate your prepaid returns label.  We will cover the cost of any return postage in cases like this.  

What if my item doesn't arrive?
For 'non receipt' claims - we must be notified within 14 days of your order dispatching.  You will be notified via email, and also see within your account when your order is shipped.  This is usually within 24 hours, or up to 3-4 days after ordering for some personalised items.  Claims after this time may not be accepted.

 
What if my I had an offer or promotion?
In cases where you received a discount, you will be refunded the discounted amount paid.  In the case of ‘partial returns’, if the products being returned take you below the minimum spend thresholds for a discount or offer to be valid an adjustment will be made to your final refund.  This includes use of ‘Free Delivery’ ie. If you spend over £55 and therefore were eligible for Free Delivery, and you then return goods of £20 taking your order to £35, you will no longer be eligible for Free Delivery as you have not spent over £50.  In cases such as this, £3.99 will be adjusted from your final refund to cover the cost of delivery.

In the event that you received a free gift as part of a promotion, if you are returning products where the free gift is no longer eligible, you will also need to return or pay for the ‘free gift’.

Our Returns Address is:

TwoBeeps.co.uk
Unit 5, Fusion Business Park
GOOLE
East Riding of Yorkshire
DN14 6XL