Instant Mermaid Ceramic Mug
If you're spending over £30:
Delivery in the UK is FREE via Royal Mail Tracked 48.
There is an option to upgrade to Royal Mail Tracked 24 for just £3.99
If you're spending under £30:
Royal Mail Tracked 48 is £3.49
There is an option to upgrade to Royal Mail Tracked 24 for just £4.99
If your item is personalised or Perishable: Unfortunately we are unable to accept returns or cancellations for these items. This includes anything that’s made to your specific requirements, is personalised or otherwise can't be resold due to a bespoke element, Perishable products (like food or flowers), or Personal items sold with a hygiene seal (like cosmetics or underwear) where the seal is broken. To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering.
If your item is NOT personalised: If already received, repackage the item up and send it back to us at the stated returns address within 30 days of receiving the item and let us know that you want to cancel your order and return the product (we recommend you use a signed-for delivery service with proof of postage as we cannot take responsibility for items lost in the post). Please note that you will have to bear the direct cost of returning the product. Once we receive the item we will process the refund directly to your original payment method, provided that the item arrives with us undamaged and in a resalable condition. Please don’t destroy or throw away any product, even if it’s faulty, before you’ve spoken to the us and agreed that doing so won't affect any refund you may be entitled to.
It is important to note, we cannot accept returns back for items where packaging has been lost or damaged, as this would constitute it not being 'resalable'.
We will price match against other UK businesses.
They must have the same item in stock. There will be occasions where it does not make financial sense for us to match a price, and on these occasions we will have to decline the request, but they are few and far between.
To request a price match, please let us know the item, the price, and provide a link to the retailers website. You can send this info to use here.
Non personalised items are dispatched same day if ordered before 2pm. (Mon-Fri excluding Bank Holidays). These will be with you as soon as the following day (Mon-Sat) depending on the delivery option you select at the checkout.
Personalised Items have production times. These are usually 3-5 Days long, and are factored into the 'estimated delivery date' shown on each product page. Each product page will show you the estimated delivery date based on both Standard and Express Delivery items so that you know exactly when to expect your item.
In cases where you order a combination of personalised and non personalised items, we will dispatch these in separate parcels (at no additional cost to you). So your non-personalised item will arrive first, followed by your personalised item.
We accept all Major Credit and Debit cards via our fully secure Shopify Checkout.
We are also integrated with both Klarna and Clearpay, allowing you to Pay Later or Spread the Cost. (18+ Only. Subject to Status. T&C Apply.)